Shipping and return policies for DHI (death and horror inc)

Shipping Info

All CDs & cassettes ship from Ontario, Canada. We ship via Canada Post as follows:

- Within Canada: Expedited with tracking
- To the USA: Air mail with tracking
- International: Standard air mail

For shipments outside Canada, the customer is responsible for all customs duties, taxes and related charges (if applicable).

All CDs and cassettes ship in bubble-padded envelopes.



Delivery Timing:

Your parcel should arrive at your door as follows:

- In Canada, within 2 to 8 business days.†
- In the continental USA, within 4 to 11 business days.†
- For international destinations, within 7 to 14 business days.†

† Shipping times are reasonable estimates based on our experience, but may vary with each order (as per the postal service and COVID-19 issues).



Your Shipping Address:

Please ensure that when you place an order the shipping address that you provide is correct and complete. We are not responsible for orders which you do not receive due to incorrect or incomplete addresses submitted during order placement.

Undeliverable orders which have been returned to us by the post office or courier will be resent to the amended shipping address that you provide. The cost of delivering such resent packages is the responsibility of the customer.

Return Policy

We truly want you to be delighted with our music and merch. With that in mind, each and every one of our items are carefully inspected before they are sent to customers.

In the event that you receive a physical item from us and something does not seem right, please contact us.

Please note that all sales are final (no exchanges or refunds). Replacement items will only be sent following the terms described below.



Damaged or Incorrect Items:

In the event that you receive a damaged or incorrect item, please take photos of the item and its packaging. Then, contact us either through our Bandcamp page, or through our site at www.deathandhorrorinc.com/contact/. Contacting us about a damaged or incorrect item must be done within 1 week of receiving your order. After we review your email and photos, we will determine if it is necessary to ship a replacement item to you. Claims deemed an error on our part are covered at our expense.



Items Lost In The Mail:

Please contact us if you think your order may have been lost in the mail. In this instance, we will consult with Canada Post to get the problem resolved. Please note that an item will only be determined to be lost if it has not arrived within the service timeframe currently listed on Canada Post’s website.



This Shopping Policy applies to the CDs and cassettes that we are selling on our Bandcamp page. This Shopping Policy does not apply to websites that post different statements.